How can I purchase a product? 

Browse the online store and choose the products you want to purchase. You can click on the chosen product and then on the "buy" button to add it to your shopping cart. At the checkout, choose your preferred shipping and payment methods.

What payment options do you accept?

We accept Shopify Payment and Paypal. 

How do I submit a return?

The request for returns must be made within 14 (fourteen) days after the delivery date. All submissions must be made through our Customer Care Service, by e-mail (gal@galfloripa.com). To learn more about our Return Policy, click here.

Can I exchange an item?  

If you would like to exchange an item, we advise that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item. 

How long does it take for my order to arrive?

Domestic - United States

• USPS: Discounted rates from Shopify Shipping

First Class Mall: 1-4 days (Estimated, due to COVID-19 times may vary) 

Priority Mail Express: 1-3 days (Estimated, due to COVID-19 times may vary) 

International - Rest of wold

• DHL Express: 

Express: 2-4 days (Duties May Apply)  (Estimated, due to COVID-19 times may vary) 

Import duties and taxes may apply upon receipt of international orders. 

• Passport: 

Passport Priorities Duties Paid: 4-9 business days (Estimated, due to COVID-19 times may vary) 

Passport Priority Tracked (Duties May Apply): 4-9 business days (Estimated, due to COVID-19 times may vary) 

Import duties and taxes may apply upon receipt of international orders. 

These duties & taxes are beyond our control as they are set by Customs Authority of the destination country and depend on a number of factors, such as: 

1. Country of origin of the purchase product 

2. Local VAT rates 

3. Local Import taxes 

All applicable taxes (VAT) and duties (customs tariffs) will be calculated and may be paid during checkout to give a fast and secure shipping through all the countries.

If you choose no to pay the taxes during checkout, it will be your responsibility to pay these charges if and when asked to, by your local authorities. 

Where do I enter my virtual coupon code?

Enter your virtual coupon code in the shopping bag page under the "Coupon" field.

Can I update my address information after the purchase has been made if I realize I’ve made a mistake?

Yes, but you must send your correct address information by email to be updated.

Can I edit my information in my account because I moved?

Yes, just contact us through e-mail (gal@galfloripa.com) and place a request to change your address.

Can I return an item without my original Invoice?

When the original invoice is lost, we ask the customer to contact us via email so that we can generate a duplicate invoice.

How many days it takes for my refund to process? 

Once we receive your return you will be notify by email, please allow 30 days for you refund to process.

My order hasn’t been delivered, what do I do?

Send an e-mail to gal@galfloripa.com reporting what happened. We will check on your order and arrange for the proper delivery of your purchase.

Can I order something from the US website and ask for it to be delivered in Brazil, or vice versa?

The purchases made at www.galfloripa.com are delivered worldwide, with the exception of Brazil. If you live in Brazil and wants your product to be delivered in Brazil, please buy in our brazilian website www.galfloripa.com.br. 

Do all the swimsuits have cups or padding?

All swimsuits with cups or padding will always have this information included in the product description.